01
Customer Care
The initial Service performed by the Call Centre was checking the quality of the sales and the promotions that the salesmen proposed to customer. Subsequently the Call Centre moved to take more appointments from customers
02
Installation
All the orders coming from either Mobily or SCX sales team pass through the Call Centre, which then call the customers to take appointment for the installation. This has improved orders handling and installation.
03
Support
The service is active on Social Media for other businesses served by Superconnexion Call Centre. Customers can reach the Customer Care 24x7 through Twitter. On request the Call Centre also manage other Social Channels on behalf of the
